Shelter Dog Coffee is a small-batch craft coffee roastery dedicated to great coffee and meaningful impact. We roast specialty-grade, ethically sourced coffee and donate a portion of every retail sale to support animal shelters and rescue organizations helping pets in need.

We believe great coffee should do great things. Our passion for roasting, commitment to quality, and love for animals set us apart. Every batch is carefully roasted to bring out the best flavors, and every purchase helps support shelter animals in need.

Giving back is at the heart of everything we do.

10% of every retail coffee sale — including online orders, subscriptions, and purchases made at our markets and events — is donated to support the lifesaving work of Heidi's Village.

In addition to our ongoing support of Heidi's Village, we also partner with rescue organizations throughout the year on special fundraising campaigns that help provide food, shelter, medical care, and second chances for pets in need.

When you choose Shelter Dog Coffee, you're helping make a difference with every bag.

SmartShip is our two-bag minimum subscription program.

Choose two or more bags of your favorite Shelter Dog Coffee, pick your delivery frequency, and we’ll take care of the rest.

With SmartShip, you get:

• $2 off every bag
• Free shipping
• Flexible delivery options
• Easy changes, skips, pauses, or cancellation anytime

Our most popular option is simple: two bags delivered every two weeks. It’s the sweet spot for freshness, savings, and making shelter support part of your morning routine.

The Shelter Dog Coffee Club is our free member community. It's our way of thanking the people who support our mission. Members earn points on purchases and can redeem them for rewards on future orders.

How do I join?

Simply create an account on our website and you're automatically enrolled in the Shelter Dog Coffee Club.

How do I earn points?

You can earn points by:

• Creating an account
• Placing orders
• Celebrating your birthday

Additional ways to earn points may be added in the future.

How many points do I earn?

Members earn 1 point for every $1 spent on eligible purchases.

How do rewards work?

100 points = $5 off a future purchase.

Do subscription orders earn points?

Yes. Subscription orders earn points just like one-time purchases.

Can I redeem points on my subscription order?

At this time, points cannot be applied directly to recurring subscription renewals. However, points can be redeemed on eligible one-time purchases made through our website, including coffee, merchandise, and gifts. Subscription members already receive exclusive pricing and shipping benefits while continuing to earn points on every subscription order.

Do farmers market purchases earn points?

Yes. If we have your email address associated with your purchase, your points will automatically be added to your account.

How do I redeem my points?

Log in to your account and visit the Shelter Dog Coffee Club page to view and redeem available rewards.

Do my points expire?

At this time, points do not expire.

Can I transfer points to another person?

Points are non-transferable and can only be used by the account that earned them.

Can I redeem points to help shelter dogs?

We're exploring ways for members to convert rewards into support for shelter pets and rescue organizations. It's an idea we love and hope to offer in the future.

I purchased before the Shelter Dog Coffee Club launched. Can I still earn points?

We love recognizing our early supporters and may offer special opportunities to reward past purchases. Stay tuned for future announcements.

Who do I contact if I have questions about my account or points?

We're happy to help. Contact us through our website or email us anytime and we'll be glad to assist.

We ship all packages through the United States Postal Service (USPS), DHL Express, FedEx, and UPS.

We roast to order and typically ship within 3-5 business days. You will receive a confirmation email with tracking information once your order is on its way.

What are the shipping rates?

SmartShip orders ship free with a two-bag minimum.

For one-time orders, shipping is a flat $5 at checkout.

So the simple version is:

SmartShip = 2+ bags, $2 off each bag, free shipping.

We roast and ship coffee throughout the continental USA.

Absolutely! We proudly ship to APO/FPO addresses to support those who serve.

Yes! We partner with GOVX to offer exclusive discounts. Click the GOVX link at checkout to verify and receive your discount.

Please double-check your order before submitting. If you notice a mistake, contact us as soon as possible at admin@shelterdogcoffee.com, and we’ll do our best to assist you.

If your package was damaged during shipping or is unsafe to consume, we will gladly exchange it for the same blend. Please reach out to us at admin@shelterdogcoffee.com. Due to the nature of coffee, we cannot accept returns for credit or refunds.

If you received the wrong item or something is missing, please contact us at admin@shelterdogcoffee.com, and we’ll make it right.

Merchandise (apparel, mugs, etc.) must be unused, unwashed, with tags attached, and returned within 30 days of purchase. Contact admin@shelterdogcoffee.com to start a return.

We accept Visa, Mastercard, American Express, Discover, PayPal, Google Pay, and Apple Pay.

Log into your account (top-right menu on our website).

Under "Account Details", select "Manage Subscription".

Click "Edit", make your changes, and click "Submit".

Log into your account (Upper Right Corner).

Under "Account Details", select "Manage Subscription".

Click "Cancel", then confirm your changes.

Our coffee is available exclusively online at shelterdogcoffee.com. You can also find us at farmers markets throughout the Phoenix area, where we serve fresh coffee and offer our full lineup of coffee bags. Follow us on Instagram for our weekly market schedule, event announcements, and stories from the shelter pets and rescue organizations we support.

Store coffee in an airtight container in a cool, dark place at room temperature. Avoid moisture and direct sunlight to preserve freshness.

Whole bean coffee stays fresh for about four weeks with proper storage. For the best taste, grind fresh before brewing. An airtight container can help extend freshness.

Follow us on social media to see adoptable dogs, behind-the-scenes roasting, and more!
Instagram: @shelterdogcoffee
Facebook: @shelterdogcoffee