Frequently Asked Questions
What is Shelter Dog Coffee?
Shelter Dog Coffee is a small-batch, craft coffee roastery dedicated to great coffee and giving back. We roast organic, ethically sourced coffee and share our profits to support animal shelters across the country.
Why is our coffee the best?
We believe great coffee should do great things. Our passion for roasting, commitment to quality, and love for animals set us apart. Every batch is carefully roasted to bring out the best flavors, and every purchase helps support shelter animals in need.
How does Shelter Dog Coffee support animal shelters?
Giving back is at the heart of everything we do. We share a portion of every coffee sale to help animal shelters provide food, medical care, and support for pets in need. Here’s how we give:
• 10% of profits from all retail coffee sales, including subscriptions, one-time purchases, and bundles, go directly to shelters.
• 5% of profits from wholesale coffee orders help shelters continue their lifesaving work.
By choosing Shelter Dog Coffee, you're making a difference with every cup!
What shipping carriers do you use?
We ship all packages through the United States Postal Service (USPS), DHL Express, FedEx, and UPS.
Where is my order?
We roast to order and typically ship within 3-5 business days. You will receive a confirmation email with tracking information once your order is on its way.
Save 10% on One Bag Subscriptions and 20% on 2+ bags Subscriptions
SmartShip = Two Bags. Every Two Weeks. Done.
Our most popular option is simple and impactful: Two bags delivered every two weeks. It’s the sweet spot for freshness, savings (calculated at checkout), and sustainability.
What are the shipping rates?
Subscribers enjoy free shipping. For one-time orders, shipping is a flat $5. Shipping is calculated at checkout.
Where do you ship?
We roast and ship coffee throughout the continental USA.
Do you ship to APO/FPO addresses?
Absolutely! We proudly ship to APO/FPO addresses to support those who serve.
Do you offer discounts for ActiveDuty Service Members, Veterans & First Responders?
Yes! We partner with GOVX to offer exclusive discounts. Click the GOVX link at checkout to verify and receive your discount.
How can I change my order once it's placed?
Please double-check your order before submitting. If you notice a mistake, contact us as soon as possible at admin@shelterdogcoffee.com, and we’ll do our best to assist you.
How do I return an item?
If your package was damaged during shipping or is unsafe to consume, we will gladly exchange it for the same blend. Please reach out to us at admin@shelterdogcoffee.com. Due to the nature of coffee, we cannot accept returns for credit or refunds.
Something is wrong with my order. What should I do?
If you received the wrong item or something is missing, please contact us at admin@shelterdogcoffee.com, and we’ll make it right.
What is your merchandise return policy?
Merchandise (apparel, mugs, etc.) must be unused, unwashed, with tags attached, and returned within 30 days of purchase. Contact admin@shelterdogcoffee.com to start a return.
What are my payment options?
We accept Visa, Mastercard, American Express, Discover, PayPal, Google Pay, and Apple Pay.
How do I edit my subscription?
Log into your account (top-right menu on our website).
Under "Account Details", select "Manage Subscription".
Click "Edit", make your changes, and click "Submit".
How do I cancel my subscription?
Log into your account (Upper Right Corner).
Under "Account Details", select "Manage Subscription".
Click "Cancel", then confirm your changes.
Where can I buy Shelter Dog Coffee?
Our coffee is available exclusively online at shelterdogcoffee.com.
How should I store coffee to maintain freshness?
Store coffee in an airtight container in a cool, dark place at room temperature. Avoid moisture and direct sunlight to preserve freshness.
How long will my coffee stay fresh?
Whole bean coffee stays fresh for about four weeks with proper storage. For the best taste, grind fresh before brewing. An airtight container can help extend freshness.
Where can I connect with ShelterDog Coffee online?
Follow us on social media to see adoptable dogs, behind-the-scenes roasting, and more!
Instagram: @shelterdogcoffee
Facebook: @shelterdogcoffee